Withdrawal & refunds

As of: 27. Oktober 2026 · Translation for information only – the German version is legally binding.

14-day money back

If Ventoview isn't right for you, you get your money back: within 14 days of purchase, without giving reasons. This applies to individual purchases and to the first payment of a subscription. The refund ends the unlock.

How to request a refund

Within 14 days of your purchase there are three ways:

1. Fastest, right here: Open Withdraw contract and purchases and confirm – a subscription ends right away, a module is locked again, and the money comes back automatically.
2. Yourself via Paddle: Open paddle.net or the link in Paddle’s purchase confirmation, find your purchase with the email address from the order and choose “Request refund”. Paddle handles the request directly.
3. By email to us: Write to [ventoview@beispiel.com] with the order number (starts with txn_, shown in the purchase confirmation) and a short reason. We only use the reason to improve Ventoview – you get your refund without one too.

The refund is carried out by our reseller Paddle via the payment method you used for the purchase.

Statutory right of withdrawal

As a consumer in the EU you have a statutory 14-day right of withdrawal when buying digital content and services. Your contractual partner for the purchase is Paddle. Therefore Paddle's withdrawal policy and the Paddle buyer terms, which you confirm in the checkout, apply. For digital content the right of withdrawal can expire early if you expressly agree that the unlock starts immediately. Our voluntary refund above applies independently of this.

Cancelling a subscription

You can cancel a subscription at any time to the end of the current period: via “Cancel contracts here” or on the account page. Periods already paid are not refunded pro rata outside the 14 days.