Troubleshooting

“Ventoview app not found” in the editor

The app must be running on this PC (tray at the bottom right). If it's running but the editor doesn't find it: in the app under Settings check that “Website” points exactly to this site and that the port is free.

A module only shows sample data

• Is the module active and green in the app?
• Game modules: the game or its client must be running.
• Chat, alerts, chat bot: connected in the app under Settings? After updates with new permissions, reconnect once.

Overlay stays empty in your streaming software

• The browser source must run on the PC where the app also runs.
• Set the source's width and height as in the design.
• In your streaming software, refresh the cache of the current page on the source.

Sound doesn't start in the middle of the loop

Update the app and the website – both must support partial content (seeking in files).

Chat bot doesn't reply

• Read the status of the chat bot in the app – it says what's missing.
• Reconnect in the app under Settings (permission “write chat”).
• Commands whose variables no module currently delivers (e.g. from a module that isn’t installed) are inactive.
• Whispers only work with a verified phone number and to about 40 different people per day.

Port 47800 is taken

Then the app takes the next free port up to 47809 by itself and shows it under Settings (e.g. “Port 47801 (47800 is in use)”). The website, editor and overlays look for it on 47800 to 47809 by themselves and remember the port they found – old overlay links keep working too, you don’t have to change anything. If an old version (formerly “StreamHub”) is still running on 47800, quit it in the tray and uninstall it under Windows Settings → Apps. If you set a port outside 47800–47809 in the app, the overlay link needs it as ?port=… – the editor adds it when you copy the link.

A module is locked although it's unlocked

The app syncs the unlock every 30 seconds – wait briefly. If that doesn't help: disconnect the account under Settings and connect it again.

Bot elements or generators are missing

Update the app and reload the editor. If the bot was edited in two places at once, the editor loads the latest state instead of overwriting it.

Audio effects (echo, reverb …) can't be heard

Is the app up to date? Update the app, reload the editor or browser source.

The key display shows nothing

• Turn on app → Basic → ⚙ → “Show keyboard” or “Show mouse clicks” (off on purpose).

Pro content in the hub stays locked

With an active Pro subscription: disconnect the account in the app under Settings and connect it again – then it fetches a new license right away. A module bought individually doesn't unlock Pro content.

A reacting track doesn't move

• In the editor only during playback (Space) – in the overlay always.
• Check the live display in the track row: if the bar stays empty, the value delivers nothing (module active? data source in the design?) or “input from/to” doesn't fit – try “Auto”.

Shortcuts or controllers don't react

• Is the Shortcuts extension loaded in the app under Settings → Extensions?
• “Taken or invalid” in the status: another program uses the combination – choose another.
• Gamepad: press a button once so it's detected.